⚠️ DRAFT – NOT YET LEGALLY REVIEWED. Professionally-informed first draft for a B2C online shop under German law, not legal advice. Must be adapted to actual payment, delivery, and returns configuration and reviewed by a lawyer or liability-backed legal-text service before reliance. Terms that violate Sections 305 et seq. of the German Civil Code (BGB) are invalid and grounds for a cease-and-desist letter (Abmahnung).
Draft status: 19 July 2026.
§ 1 Scope, Provider
(1) These Terms and Conditions apply to all orders placed by consumers (Section 13 BGB) through our online shop at raivera.com with
Omar Abu Talib (sole proprietorship “Raivera”)
Bürgermeister-Papen-Straße 15, 38642 Goslar, Germany
Email: support@raivera.com
(hereinafter “we”/“us”).
(2) Our offer is directed exclusively at consumers who have reached the age of 18 and are resident in Germany / the countries we ship to (final list to be confirmed). We do not sell to resellers.
(3) The version of these Terms and Conditions in force at the time of the order is decisive. We object to any deviating terms of the customer; they do not become part of the contract unless we expressly agree.
§ 2 Conclusion of Contract
(1) The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding invitation for you to place an order.
(2) By clicking the “Buy” / “Order with obligation to pay” button, you submit a binding offer to purchase the goods contained in your cart.
(3) After receiving your order, we send you an automatic order confirmation by email, which documents receipt of the order but does not yet constitute acceptance. The purchase contract is concluded once we expressly confirm acceptance of the order (order/shipping confirmation) or dispatch the goods.
(4) We store the text of the contract; your order data and these Terms and Conditions are sent to you by email. The language of the contract is English, unless a German version has separately been made available to and selected by you.
§ 3 Prices and Shipping Costs
(1) All prices are final prices in Euro and include statutory VAT.
(2) Shipping costs may apply in addition to the stated prices. These are shown separately and clearly during the order process before the order is completed. Shipping thresholds, costs, and delivery destinations are still being finalised and are deliberately not stated here yet — this section will be completed with the confirmed configuration before public launch.
§ 4 Payment, Due Date
(1) The payment methods shown during checkout are available (only those actually offered will be listed here — to be finalised).
(2) The purchase price is due for payment upon conclusion of the contract, unless otherwise agreed for the selected payment method.
(3) The terms and privacy notices of the respective payment service provider apply in addition.
§ 5 Delivery, Delivery Time
(1) We deliver to the following countries: to be finalised.
(2) Unless otherwise stated, the delivery time is to be finalised from conclusion of contract / receipt of payment. Deviating delivery times are shown on the respective product page.
(3) If a product is unavailable, we will inform you without undue delay. Any payments already made will be refunded without undue delay in this case.
§ 6 Retention of Title
The delivered goods remain our property until paid in full.
§ 7 Right of Withdrawal
Consumers have a statutory right of withdrawal. Details, including the statutory exceptions — in particular the exclusion for goods sealed for hygiene reasons once the seal has been removed (Section 312g(2) No. 3 BGB) — are set out in our separate Right of Withdrawal policy and the Model Withdrawal Form contained within it.
§ 8 Warranty / Liability for Defects
(1) The statutory provisions on liability for defects apply (Sections 434 et seq. BGB).
(2) For used goods and within statutory limits, the statutory provisions apply. (For new goods sold to consumers, shortening the statutory limitation period is generally invalid — no deviating clause is included.)
(3) In the event of a justified defect claim, we provide subsequent performance in accordance with statutory requirements. Please contact us at support@raivera.com.
§ 9 Voluntary 90-Day Results Guarantee
(1) In addition to your statutory rights, we grant a voluntary, contractual 90-Day Results Guarantee for the Micro-Infusion Kits (and other products as confirmed), subject to the conditions described in our separate Guarantee Terms (including completion of the full protocol and before/after photos).
(2) This voluntary guarantee does not limit your statutory rights (in particular the right of withdrawal and warranty rights) and exists alongside them. The separate Guarantee Terms alone govern the guarantee itself.
§ 10 Liability
(1) We are liable without limitation for damages arising from injury to life, body, or health, and for damages under the German Product Liability Act, and to the extent of any guarantee we have assumed.
(2) For other damages, regardless of legal grounds, we are liable only for intent and gross negligence, and for negligent breach of material contractual obligations (Kardinalpflichten). In the latter case, liability is limited to the foreseeable damage typical for this type of contract.
(3) Any further liability is excluded.
§ 11 Usage and Safety Notices (Cosmetic / Device-Adjacent Application)
Our products must be used in accordance with the applicable product and usage instructions. Please observe the contraindications and safety notices (including allergies, skin condition, pregnancy/breastfeeding, and use of certain medications) on the product page and in the accompanying instructions. If in doubt, consult a physician or dermatologist before use. These notices do not replace medical advice.
Regulatory requirements applicable to our products (EU Cosmetics Regulation (EC) 1223/2009, CPNP notification, safety assessment/CPSR, and permissible marketing claims under EU Regulation 655/2013) are handled separately and are not the subject of these Terms.
§ 12 Dispute Resolution
(1) We are not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 VSBG).
(2) No reference to the EU ODR platform is given — it was permanently shut down on 20 July 2025; such a reference would be misleading.
§ 13 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers with habitual residence in another EU member state, mandatory consumer-protection provisions of that state remain unaffected.
(2) Should individual provisions of these Terms be invalid, the validity of the remaining provisions is unaffected.
As of: 19 July 2026.