⚠️ DRAFT – NOT YET LEGALLY REVIEWED. Professionally-informed first draft, not legal advice. Must be reviewed by a lawyer or liability-backed legal-text service before reliance. An incorrect withdrawal notice extends the withdrawal period to up to 12 months + 14 days and is a frequent ground for a cease-and-desist letter (Abmahnung).
The official statutory model instructions below (the “Right of Withdrawal” and “Effects of Withdrawal” sections) are prescribed by law (Annex I to Directive 2011/83/EU, transposed via Art. 246a §1(2) EGBGB) and may not be freely reworded.
Draft status: 19 July 2026.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods — or, in the case of a contract relating to several goods ordered in a single order and delivered separately, 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good.
To exercise the right of withdrawal, you must inform us:
Omar Abu Talib
Bürgermeister-Papen-Straße 15
38642 Goslar
Germany
Email: support@raivera.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us at the address above, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
— End of statutory withdrawal instructions —
Exclusion / Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply, or expires early, for the following contracts: contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery (Section 312g(2) No. 3 of the German Civil Code, BGB — implementing Art. 16(e) of Directive 2011/83/EU).
This applies in particular to our sterile micro-infusion needle heads and sealed serum vials: for reasons of health and infection protection, these are delivered individually sealed. Once the seal (or sealed protective packaging) on a unit is removed after delivery, that unit is excluded from withdrawal, as it can no longer be returned to sale for hygiene reasons. Unopened, still-sealed units remain eligible for withdrawal.
This exclusion applies only where the goods are genuinely delivered with a recognisable, unambiguous, and irreversible seal — mere outer/shrink packaging is not sufficient (CJEU, Case C-681/17). A visible on-pack notice (“Sealed for hygiene reasons — no withdrawal once seal is broken”) is recommended. Without a genuine seal, the full 14-day right of withdrawal applies.
This exclusion does not affect our voluntary 90-Day Results Guarantee — a separate, additional contractual benefit that does not limit your statutory rights (see our Guarantee terms).
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Omar Abu Talib
Bürgermeister-Papen-Straße 15
38642 Goslar, Germany
Email: support@raivera.com
I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*) / for the provision of the following service(*):
________________________________________________
- Ordered on(*) / received on(*): ______________________
- Name of consumer(s): ______________________
- Address of consumer(s): ______________________
- Signature of consumer(s) (only if this form is notified on paper): ______________________
- Date: ______________________
(*) Delete as appropriate.
As of: 19 July 2026.